The short version is this: we do our best to keep our customers happy as we would like them to return in future. If you have any problems, please contact us and we will do our very best to help.
We send most products is within 2-3 working days. Non-stock items may take 7-10 working days. Larger items such as microscopes may take longer. Orders under 2 kg are usually sent by Royal Mail recorded delivery. Order over 2 kg are usually sent by courier. Delivery surcharges may apply to Northern Ireland, Scottish Highlands and Offshore. If goods are returned undelivered then the customer must pay postage and handling fees again if they wish the goods to be re-sent or the goods refunded less our postage and handling fees. If items are delayed then a Royal Mail claim can be made after a time period defined by Royal Mail.
Right to cancel
Consumer Distance Selling regulations allow consumers to cancel their order up to 14 days after their order is delivered (as long as goods are unused or a fee may be charged). The customer is responsible for paying return costs. If the product has been opened or used then a handling fee may be charged.
Business customers do not have the right to cancel within 14 days under Consumer Distance Selling regulations and do not have an automatic right to cancellation. At our discretion, we may accept the return of some goods less a restocking fee.
International customers
Shipping is at your own risk and we cannot send replacement products unless international postage is paid again by the customer. It is the customer’s sole responsibility to CHECK with each DELIVERY COUNTRY if any customs charges, extra requirement &/or restriction, such as COVID-19, might be in place *BEFORE PLACING AN ORDER*.
Once the order has dispatched : Any extra Customs charges, taxes, fees, levies, requirement &/0r restrictions such as COVID-19, from ANY country outside the UK, if applicable, will be the customers sole responsibility. Microscience Ltd will not held accountable for any extra customs charges, taxes, levies, requirements &/or restrictions or delays, such as COVID-19, that may be put into place according to local legislation once orders have been dispatched to any countries OUTSIDE THE UK this is the customers sole responsibility.
We will not refund or replace orders that are refused, delayed and/or returned due to any of the above extra charges/requirements/restrictions, such as COVID-19, or due to the customer’s unavailability to receive the parcel.
Microscope limited warranties are provided by Euromex and vary according the model. Microscopes must be returned to the manufacturer for repair. Purchaser pays return costs to Holland. Contact Euromex directly for more details on their warranties.
The long version is this:
STANDARD TERMS AND CONDITIONS FOR SUPPLY OF GOODS AND SERVICES
OF Microscience Ltd
1 DEFINITIONS
In this document the following words shall have the following meanings:
1.1 “Agreement” means these Terms and Conditions together with the terms of any
applicable Specification Document;
1.2 “Customer” means the organisation or person who purchases goods and services
from the Supplier;
1.3 “Intellectual Property Rights” means all patents, registered and unregistered designs,
copyright, trade marks, know-how and all other forms of intellectual property
wherever in the world enforceable;
1.4 “Specification Document” means a statement of work, quotation or other similar
document describing the goods and services to be provided by the Supplier;
1.5 “Supplier” means Microscience Ltd
.
2 GENERAL
2.1 These Terms and Conditions shall apply to all contracts for the supply of goods and
services by the Supplier to the Customer.
2.2 Customers and businesses can order products directly from the website where product and pricing information is available or we can provide a quotation and specification. All orders shall be subject to these Terms and Conditions.
2.3 The Supplier shall use all reasonable endeavours to complete the services within
estimated time frames but time shall not be of the essence in the performance of any
services.
2.4 The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and Consumer Rights Act 2015 allow Consumers (not Businesses) to cancel their order up to 14 days after their order is delivered (as long as goods are unused or a fee may be charged). The customer is responsible for paying return costs.
2.5 Business customers do not have the right to cancel under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and do not have a right to a refund. At our discretion, we may accept the return of some goods less a restocking fee (usually 30% but may vary depending on the product).
3 PRICE AND PAYMENT
3.1 The price for the supply of goods and services are as set out in the Specification
Document. The Supplier shall invoice the Customer.
3.2 Invoiced amounts shall be due and payable immediately on receipt of invoice. The
Supplier shall be entitled to charge interest on overdue invoices from the date when
payment becomes due from day to day until the date of payment at a rate of
5% per annum above the base rate of the Bank of England. In the event
that the Customers procedures require that an invoice be submitted against a
purchase order to payment, the Customer shall be responsible for issuing such
purchase order before the goods and services are supplied.
4 SPECIFICATION OF THE GOODS
All goods shall be required only to conform to the specification in the website listing or Specification
Document. For the avoidance of doubt no description, specification or illustration
contained in any product pamphlet or other sales or marketing literature of the Supplier and no representation written or oral, correspondence or statement shall
form part of the contract.
5 DELIVERY
5.1 The date of delivery specified by the Supplier is an estimate only. Time for delivery
shall not be of the essence of the contract and the Supplier shall not be liable for any
loss, costs, damages, charges or expenses caused directly or indirectly by any delay
in the delivery of the goods.
5.2 All risk in the goods shall pass to the Customer upon delivery.
5.3 The Customer must notify the Company of any loss or damage giving rise to a claim within 48 hours of the date of delivery. The Customer should confirm any loss or damage by providing the Company with evidence supporting such claim within 28 days of request for such evidence.
6 TITLE
Title in the Goods shall not pass to the Customer until the Supplier has been paid in
full for the Goods.
7 CUSTOMER`S OBLIGATIONS
7.1
To enable the Supplier to perform its obligations under this Agreement the Customer
shall:
7.1.1 co-operate with the Supplier;
7.1.2 provide the Supplier with any information reasonably required by the
Supplier;
7.1.3 obtain all necessary permissions and consents which may be required before
the commencement of the services; and
7.1.4 comply with such other requirements as may be set out in the Specification
Document or otherwise agreed between the parties.
7.2 The Customer shall be liable to compensate the Supplier for any expenses incurred
by the Supplier as a result of the Customes failure to comply with Clause 7.1.
7.3 Without prejudice to any other rights to which the Supplier may be entitled, in the
event that the Customer unlawfully terminates or cancels the goods and services
agreed to in the Specification Document, the Customer shall be required to pay to the
Supplier as agreed damages and not as a penalty the full amount of any third party
costs to which the Supplier has committed and in respect of cancellations on less
than five working day written notice the full amount of the goods and services
contracted for as set out in the Specification Document, and the Customer agrees this
is a genuine pre-estimate of the Suppliers losses in such a case. For the avoidance
of doubt, the Customers failure to comply with any obligations under Clause 7.1
shall be deemed to be a cancellation of the goods and services and subject to the payment
of the damages set out in this Clause.
7.4 In the event that the Customer or any third party, not being a sub-contractor of the
Supplier, shall omit or commit anything which prevents or delays the Supplier from
undertaking or complying with any of its obligations under this Agreement, then the
Supplier shall notify the Customer as soon as possible and:
7.4.1 the Supplier shall have no liability in respect of any delay to the completion of
any project;
7.4.2 if applicable, the timetable for the project will be modified accordingly;
7.4.3 the Supplier shall notify the Customer at the same time if it intends to make
any claim for additional costs.
8 ALTERATIONS TO THE SPECIFICATION DOCUMENT
8.1 The parties may at any time mutually agree upon and execute new Specification Documents. Any alterations in the scope of goods and/or services to be provided under this Agreement shall be set out in the Specification Document, which shall reflect the changed goods and/or services and price and any other terms agreed between the parties.
8.2 The Customer may at any time request alterations to the Specification Document by
notice in writing to the Supplier. On receipt of the request for alterations the Supplier
shall, within 5 working days or such other period as may be agreed between the
parties, advise the Customer by notice in writing of the effect of such alterations, if
any, on the price and any other terms already agreed between the parties
8.3 Where the Supplier gives written notice to the Customer agreeing to perform any
alterations on terms different to those already agreed between the parties, the
Customer shall, within 5 working days of receipt of such notice or such other period
as may be agreed between the parties, advise the Supplier by notice in writing
whether or not it wishes the alterations to proceed.
8.4 Where the Supplier gives written notice to the Customer agreeing to perform
alterations on terms different to those already agreed between the parties, and the
Customer confirms in writing that it wishes the alterations to proceed on those terms,
the Specification Document shall be amended to reflect such alterations and
thereafter the Supplier shall perform this Agreement upon the basis of such amended
terms.
9 WARRANTY
9.1 The Supplier warrants that as from the date of delivery for a period of
14 days the goods and all their component parts, where applicable, are free from
any defects in design, workmanship, construction or materials. Other warranty terms may apply to specific products.
9.2 The Supplier warrants that the services performed under this Agreement shall be
performed using reasonable skill and care, and of a quality conforming to generally
accepted industry standards and practices.
9.3 Except as expressly stated in this Agreement, all warranties whether express or
implied, by operation of law or otherwise, are hereby excluded in relation to the goods
and services to be provided by the Supplier.
10 INDEMNIFICATION
The Customer shall indemnify the Supplier against all claims, costs and expenses
which the Supplier may incur and which arise, directly or indirectly, from the
Customer’s breach of any of its obligations under this Agreement, including any
claims brought against the Supplier alleging that any goods and/or services provided
by the Supplier in accordance with the Specification Document infringes a patent,
copyright or trade secret or other similar right of a third party.
11 LIMITATION OF LIABILITY
11.1
The entire liability of the Supplier to the Customer in respect of any claim
whatsoever or breach of this Agreement, whether or not arising out of negligence,
shall be limited to the price paid by the Customer to which the claim relates.
11.2 In no event shall the Supplier be liable to the Customer for any loss of business, loss
of opportunity or loss of profits or for any other indirect or consequential loss or
damage whatsoever. This shall apply even where such a loss was reasonably
foreseeable or the Supplier had been made aware of the possibility of the Customer
incurring such a loss.
12 TERMINATION
Either party may terminate this Agreement forthwith by notice in writing to the other if:
12.1 the other party commits a material breach of this Agreement and, in the case of a
breach capable of being remedied, fails to remedy it within 30 calendar days of being
given written notice from the other party to do so;
12.2 the other party commits a material breach of this Agreement which cannot be
remedied under any circumstances;
12.3 the other party passes a resolution for winding up (other than for the purpose of
solvent amalgamation or reconstruction), or a court of competent jurisdiction makes
an order to that effect;
12.4 the other party ceases to carry on its business or substantially the whole of its
business; or
12.5 the other party is declared insolvent, or convenes a meeting of or makes or proposes
to make any arrangement or composition with its creditors; or a liquidator, receiver,
administrative receiver, manager, trustee or similar officer is appointed over any of its
assets.
13 INTELLECTUAL PROPERTY RIGHTS
All Intellectual Property Rights produced from or arising as a result of the
performance of this Agreement shall, so far as not already vested, become the
absolute property of the Supplier, and the Customer shall do all that is reasonably
necessary to ensure that such rights vest in the Supplier by the execution of
appropriate instruments or the making of agreements with third parties.
14 FORCE MAJEURE
Neither party shall be liable for any delay or failure to perform any of its obligations if
the delay or failure results from events or circumstances outside its reasonable
control, including but not limited to acts of God, strikes, lock outs, accidents, war, fire,
the act or omission of government, highway authorities or any telecommunications
carrier, operator or administration or other competent authority, or the delay or failure
in manufacture, production, or supply by third parties of equipment or services, and
the party shall be entitled to a reasonable extension of its obligations after notifying
the other party of the nature and extent of such events.
15 INDEPENDENT CONTRACTORS
The Supplier and the Customer are contractors independent of each other, and
neither has the authority to bind the other to any third party or act in any way as the
representative of the other, unless otherwise expressly agreed to in writing by both
parties. The Supplier may, in addition to its own employees, engage sub-contractors
to provide all or part of the services being provided to the Customer and such
engagement shall not relieve the Supplier of its obligations under this Agreement or
any applicable Specification Document.
16 ASSIGNMENT
The Customer shall not be entitled to assign its rights or obligations or delegate its
duties under this Agreement without the prior written consent of the Supplier.
17 SEVERABILITY
If any provision of this Agreement is he ld invalid, illegal or unenforceable for any
reason by any Court of competent jurisdiction such provision shall be severed and the
remainder of the provisions herein shall continue in full force and effect as if this
Agreement had been agreed with the invalid illegal or unenforceable provision eliminated.
18 WAIVER
The failure by either party to enforce at any time or for any period any one or more of
the Terms and Conditions herein shall not be a waiver of them or of the right at any
time subsequently to enforce all Terms and Conditions of this Agreement.
19 NOTICES
Any notice to be given by either party to the other may be served by email, fax,
personal service or by post to the address of the other party given in the Specification
Document or such other address as such party may from time to time have
communicated to the other in writing, and if sent by email shall unless the contrary is
proved be deemed to be received on the day it was sent, if sent by fax shall be
deemed to be served on receipt of an error free transmission report, if given by letter
shall be deemed to have been served at the time at which the letter was delivered
personally or if sent by post shall be deemed to have been delivered in the ordinary
course of post.
20 ENTIRE AGREEMENT
This Agreement contains the entire agreement between the parties relating to the
subject matter and supersedes any previous agreements, arrangements,
undertakings or proposals, oral or written. Unless expressly provided elsewhere in
this Agreement, this Agreement may be varied only by a document signed by both
parties.
21 NO THIRD PARTIES
Nothing in this Agreement is intended to, nor shall it confer any rights on a third party
whether under the Contracts (Rights of Third Parties) Act 1999 or otherwise.
22 GOVERNING LAW AND JURISDICTION
This Agreement shall be governed by and construed in accordance with the law of
the United Kingdom and the parties hereby submit to the exclusive jurisdiction of the
English courts.
